FREQUENTLY ASKED QUESTIONS & PRIVACY POLICY
FAQ about the nursery & online shop
WHAT IS YOUR ONLINE SHOP RETURNS POLICY?
If you are unhappy with an item ordered online please drop me an email at hanna.cottrell@gmail.com to tell me the issue & when I can expect a return to arrive back to me.
Unused & unopened items can be returned within 14 days of receipt. Buyer returns item at their own cost via courier company with tracking & signature.
A refund will be made if the item has been returned unused and in the original packaging. The refund will be made within 7 days to the original payment source.
DO YOU SELL GIFT CARDS FOR THE NURSERY?
Yes we do. Gift vouchers can be used on anything in the nursery/gifts (not including jewellery from Pine In The Valley). You can buy a traditional paper voucher here.
We cannot give change if the total amount spent is below the voucher amount so change will be made in vouchers/credit note.
We do not accept National Garden Vouchers.
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PRIVACY POLICY
DO YOU LEND/HIRE OUT PLANTS FOR WEDDINGS OR BUSINESSES?
WHEN ARE YOU OPEN?
We are a seasonal nursery so all plants will go into our greenhouses & tunnels to overwinter.
I am open during November for gift & decoration shopping.
We open for Christmas tree sales from the last week of November/first weekend of December however the dates land!
We close during August every year and do not open for plants again until April when the plants are fully bench ready!
We will be doing our usual hours and days from the 1st weekend of April:
Saturdays 10-5
Sundays 10-4
Tuesdays 10-2
Thursdays 10-2
Fridays 10-2
CAN MY DOG VISIT YOUR NURSERY WITH ME?
We welcome well behaved dogs on leads.
We do have a resident dog at weekends who is very friendly & has free range of the nursery so please keep your dog on a lead. We also have a cat called Suzy. Please bring bags to clear up after your dog.
DO YOU SELL PLANTS ONLINE OR MAIL ORDER?
You can order plants online but only for collection. We do not sell via mail order due to plant passport paperwork.
DO YOU HAVE VOLUNTEERS ON THE NURSERY?
We do not hire or lend plants or stock for use outside of our nursery. We have done this a few times before & stock has gone missing, been damaged or not returned.
As it is our very small family business we cannot afford these losses so we have a blanket policy to say no to requests now.
I reserve the right to cancel any online orders if the items have gone out of stock or I am not able to ship the order due to size/weight. A full refund will be made immediately if this should happen.
I will email you immediately if for any reason the order cannot be fulfilled due to stock or manufacturing or delivery issues.
Payment options are offered via Stripe payments for debit & credit cards online.
In the physical shop I can accept cash, credit & debit cards (including American Express) & ApplePay. No cheques.
WHAT IF I PAY FOR AN ORDER WHICH IS OUT OF STOCK?
WHICH PAYMENT METHODS DO YOU ACCEPT?
I currently only sell my own work & stock pieces that we feel will compliment our stock.
The local town has a strong, wealth of local art, craft & design work selling in independent shops, so I tend to choose very carefully as not to clash with other nearby retailers.
Please do not be offended if I say no! We just know what sells for us and will compliment what we already have in our collection.
We don't have volunteers on the nursery currently as we have enough work to organise for ourselves, adding volunteers into the mix is too chaotic at the moment!
DO YOU SELL OTHER ARTISTS WORK? WILL YOU SELL MINE?
Delivery:
I send all orders via Royal Mail 2nd class tracked delivery. You will receive an email to confirm your order, another when the order has shipped with a Royal Mail tracking number.
During strikes I will use an alternative courier company such as Yodel or Evri.
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Orders over £95 qualify for free delivery in the UK.